What are Apex Instruments, Inc. hours of operation?

What types of payment does Apex Instruments, Inc. accept?

How quickly can I receive my order? What are Apex Instruments, Inc. average shipping times?

How can I be approved for company credit?

How do I request a price list?

How do I request a product catalog?

How can I find a complete list of part numbers and or kit configurations?

Does Apex Instruments, Inc. have distributors in the United States?

Does Apex Instruments, Inc. have international distributors?

Do I need an RMA (Return Merchandise Authorization) to return items I have purchased from Apex Instruments, Inc.?

What is the temperature rating for your materials?

Most frequently asked stack test questions?

Can I send my equipment in for repair? 

What are Apex Instruments, Inc. hours of operation?

For your convenience, we are open Monday through Friday from 8:00 am until 5:00 p.m. (EST).

What types of payment does Apex Instruments, Inc. accept?

Apex Instruments, Inc. accepts MasterCard, VISA, American Express and wire transfer. Company purchase orders are acceptable upon credit approval.

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How quickly can I receive my order? What are Apex Instruments, Inc. average shipping times?

Most stock item orders are shipped within 24 hours of receipt. Please allow extra time for custom orders. Shipping times vary according to the requested shipping service. If you have questions about your shipment please email our shipping management at shipping@apexinst.com.

How can I be approved for company credit?

To request a credit application, please fill out an Information Request Form or email accounting@apexinst.com. Please allow for processing time.

How do I request a product catalog?

full list of product are represented in our Product Area. For fast information please visit our product area. However, to request a product catalog please fill out our Information Request Form. We will forward you a catalog ASAP.

How can I find a complete list of part numbers and or kit configurations?

Please refer to our price list for a complete list of part numbers and kit configurations. If you do not have a price list you can download our complete Product List as an Adobe Acrobat PDF or fill out an Information Request Form and we will forward a Price List to you.

Does Apex Instruments, Inc. have distributors in the United States?

No. Apex Instruments, Inc. is the sole distributor of our products in the United States.

Does Apex Instruments, Inc. have international distributors?

Yes. Apex Instruments, Inc. has distributors in more than 30 countries worldwide. For a list of our distributors worldwide click here Visit the Distributors Section.

Do I need an RMA (Return Merchandise Authorization) to return items I have purchased from Apex instruments, Inc.?

Yes. Customers wishing to return items for service or credit need to contact our sales associates for an RMA. Contact sales@apexinst.com or by phone (919) 557-7300 or toll free (800) 882-3214.

What is the temperature rating for your materials? The temperature rating for our materials can be found below.

Stainless Steel - 650°C (1200°F)
PFA Fittings - 177°C (350°F)
Borosilicate Glass - 480°C (900°F)
Inconel - 980°C (1800°F) Quartz - 900°C (1650°F)
Viton® O-rings - 260°C (500°C)
Graphite Ferrules -  980°C (1800°F)
Glass Filled PTFE - 315°C (600°F)

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Most Frequently Asked Stack Test Questions?

Contact Jerry Winfield at 919-467-2785, envirotechsolutions@lbu.com or visit EnviroTech website at: http://envirotechsolutions.lbu.com/.

Can I send my equipment in for repair?

Call us at 800-882-3214 or 919-557-7300 prior to shipping your instrument to receive an RMA number. Please enclose the completed Repair Authorization Form when you ship your instrument.  The 1 hour evaluation fee of $125.00 is waived if repairs are authorized.