Limited Warranty Policy

Terms and Condition

Prices and Terms

All prices are subject to change without notice. The price in effect upon receipt of order will apply (prices are protected by quotation expiration date). All prices are Ex Works Fuquay-Varina, North Carolina or point of origin. Terms of payment are Net 30 days with established credit, or by credit card (Visa /MasterCard /American Express) at time of order. International orders may require payment by irrevocable letter of credit or payment in advance by wire transfer. Credit terms are discretionary and Apex Instruments reserves the right to change the credit terms at any time. Invoices over 30 days past due are subject to 1.5% per month finance charge

Shipments and Delivery

Unless otherwise instructed, shipments are scheduled in accordance with our quoted delivery lead-time and/or as soon as possible after receipt of order. Unless otherwise instructed, shipments will be a method of transportation that in our judgment is most satisfactory and cost effective. Unless directed to ship freight collect on the customer’s freight account number, freight charges are prepaid and added to the invoice. Apex Instruments, Inc. reserves the right to make partial shipments where delays beyond our control may delay order shipment.

Recipient is responsible for examination of order upon delivery to ensure that there are no visible signs of damaged, missing and/or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in perfect condition. For any other problem with your order, please refer to our return policy.

Export Processing and Pricing

Prices do not include customs and duty charges, freight, insurance; export fees, bank wire transaction fees or additional handling fees.

Prepayment Sales

Apex Instruments, Inc. will work to ship prepay orders as quickly as possible after receipt of payment. Due to scheduling and production demands shipment from Apex Instruments may be delayed up to but no longer than 10 business days after receipt of payment.

 Returned Items

A Return Merchandise Authorization (RMA) must be obtained from Apex Instruments before returning any goods. An RMA will only be issued for unused equipment returned in the same condition as shipped. When requesting return authorization, please advise reason for return, date of purchase, your P.O. number and our invoice number.

All returned material will be subject to an operation evaluation/inspection and the customer will be notified prior to final disposition. All returns must be shipped freight prepaid at the purchaser’s expense. Returned merchandise may be subject to a restocking fee of up to 25%.

Equipment manufactured to customer’s custom specifications and special-order nonstock items are not returnable.

Contact Apex Instruments to receive the RMA. Properly label and package the component and return to:

 Apex Instruments, Inc.

RMA #_________

204 Technology Park Lane

Fuquay-Varina, NC 27526

Service Request

For warranty repairs, calibrations or technical support, please contact our service department at 919-557-7300. The service department will issue you a service request number for you to attach to your product when shipping back to Apex Instruments. All items must be shipped freight prepaid at the purchaser’s expense.


Warranty Policy

 Product Limited Warranty Policy

Apex Instruments, Inc. warrants products to be free from defects in materials and workmanship for a period of one year from date of delivery. During the warranty period, we will repair or replace, at our option, any component that fails due to a defect in materials or workmanship under normal use excluding installation. Items not manufactured by Apex Instruments are subject to original manufacturer’s warranty. All returns must be shipped freight prepaid at the purchaser’s expense.

Repair Services Limited Warranty Policy

Apex Instruments, Inc. warrants repairs to be free from defects in materials for a period of one year and workmanship for a period of 90 days from date of delivery. During the warranty period, we will repair any item Apex Instruments repaired or replaced that fails due to a defect in materials or workmanship under normal use.

What is Not Covered

Accidents, misuse, abuse and modifications. All forms of corrosion or other environmental conditions including lightning, natural disasters, improper installation and installation of an incorrect part. Normal wear and tear, used or salvage parts installed and shipping damage.


Customer is responsible for decontamination of all equipment returned to Apex Instruments. Apex Instruments reserves the right to return or decontaminate any equipment deemed unsafe or contaminated at the customer’s expense

Additional Important Information

This limited warranty does not cover labor cost or incidental, indirect, special or consequential damages such as, but not limited to, physical injuries, property damage, loss of time, loss of use of the component, inconvenience, rental equipment charges or accommodations resulting from a defect in or failure of the component. You must be the original purchaser of the component; warranty is not transferrable.

This limited warranty represents the exclusive remedy for any component defect or failure and the total liability of Apex Instruments for any component it warrants.

Apex Instruments makes no other warranties, express or implied, including any warranties of merchantability, condition of any kind or fitness for a particular purpose.

Some states do not allow disclaimers of implied warranties. Therefore, all implied warranties that may apply to the component are limited to the duration of this written warranty. Some states also do not allow limitations on how long an implied warranty lasts or the exclusion or limitation of incidental, special or consequential damages, so the above information may not apply. This warranty provides specific rights, and there may be other rights that vary from state to state. Apex Instruments, Inc does not authorize any entity to vary the terms, conditions or exclusions of this warranty. If any provision of the warranty should become invalid or unenforceable because of any laws, the remaining terms and provisions of the warranty shall remain in full force and effect. To the extent allowed under local law, the remedies provided in this Limited Warranty Policy are the purchaser’s sole and exclusive remedies. Apex Instruments, Inc., 204 Technology Park Lane, Fuquay-Varina, NC 27526. Visit us on the web at

 Acceptance of Terms and Conditions

Apex Instruments manufactures and sells its products under the foregoing terms and conditions and will not be bound to terms and conditions stated by any purchaser in any offer, acceptance or other contractual document. Placing an order or accepting delivery of products constitutes acceptance of terms and conditions.