Thank you for making it possible in a timely manner, it was much appreciated. We look forward to continued business with you in the future. Continue the great work at your establishment.
We are impressed by your excellent service and wish that you will keep it always!
Wouldn't shop anywhere else!
Great turn around by Apex to get a “build to order” part to us in 24hrs. We greatly appreciate all your efforts. Probably will be placing another order in the near future to have a line in stock.
Thank you again. It has been a pleasure doing business with you.
We have utilized Apex Instruments for several years to supply us with quality testing equipment. We also have assisted several industries in the area, who perform their own testing, with training and have helped them to obtain Apex equipment for their in-plant usage.
I would like to report to you that the replacement probes are working better and we are hopeful they will continue to do so next winter as well.
Thank you for going the extra mile to really make sure we are 100% satisfied with the product.
Also, Jackson is by far the best person myself and the plant personal worked with for all of the trouble shooting needed.
Our new trailer was even better than we anticipated.
As you know, our technician went to change the traps at a remote location where we have two of your consoles running and found one of those consoles to have developed some serious problems.
Over the course of the next two days, you and others at Apex provided outstanding technical support and customer service enabling him to repair the console without having to return it thereby minimizing downtime.
I would like to send a personal “Thank You!” to all of those involved. Your support after the sale is one of the many reasons I highly recommend your product and company to others. We look forward to continuing to work with you.
Implementation of New Software
We are currently implementing our new Customer Relationship Management software, OnContact CRM. OnContact CRM is a web-based CRM tool that integrates with our new ERP system. OnContact provides insightful analysis and convenient access and to a variety of our customer data. We are excited about the powerful capabilities of this software and look forward to[…]
Part Number Changes
In an effort to increase the accuracy of our internal database of information, Apex Instruments has recently updated its product legends. As a result, many part numbers for our products have changed and should be carefully noted in the following areas: The part number suffix for a 240V version of a product New system of[…]
New Distributor in Turkey: Avrupa
A recent change in the flow measurement regulations in Turkey is opening up an opportunity for our newest Turkish distributor, Avrupa. Their plan is to bring the Apex Instruments XC-3D55 Flow Measurement System to Turkish stack testing companies that need to adapt to the recent regulatory. The regulation change requires a 3-dimensional pitot tube to[…]
NC’s Small Business Person of the Year
Congratulations to our president, William Howe, on being declared North Carolina’s Small Business Person of the Year! Each year, the U.S. Small Business Association (SBA) selects one individual from each of the 50 states, the District of Columbia, Puerto Rico, the U.S. Virgin Islands, and Guam to be the Small Business Person of the Year[…]
Leading the Industry in India
The Central Pollution Control Board (CPCB), the Indian equivalent of the EPA, has purchased Apex Instruments equipment to use for Method 23 reference testing. The acquisition of this tender will make it easier for local state environmental agencies to purchase Apex Instruments equipment as well. Go Green Mechanisms, our newest distributor in India, was instrumental[…]
End of Life: 4-pin Amphenol Connector
We have been notified by the vendor that the Amphenol 4-pin console power outlet connector will no longer be available. We will continue to offer our remaining stock and the 5-pin power connectors will become the standard in all our products. Affected products include consoles, sample box assemblies (heated ovens), umbilical cables, and probes. More[…]