Vance Jones at Apex Instruments was the best customer service representative in the business.
We are impressed by your excellent service and wish that you will keep it always!
Wouldn't shop anywhere else!
Great turn around by Apex to get a “build to order” part to us in 24hrs. We greatly appreciate all your efforts. Probably will be placing another order in the near future to have a line in stock.
Thank you again. It has been a pleasure doing business with you.
We have utilized Apex Instruments for several years to supply us with quality testing equipment. We also have assisted several industries in the area, who perform their own testing, with training and have helped them to obtain Apex equipment for their in-plant usage.
I would like to report to you that the replacement probes are working better and we are hopeful they will continue to do so next winter as well.
Thank you for going the extra mile to really make sure we are 100% satisfied with the product.
Also, Jackson is by far the best person myself and the plant personal worked with for all of the trouble shooting needed.
Our new trailer was even better than we anticipated.
As you know, our technician went to change the traps at a remote location where we have two of your consoles running and found one of those consoles to have developed some serious problems.
Over the course of the next two days, you and others at Apex provided outstanding technical support and customer service enabling him to repair the console without having to return it thereby minimizing downtime.
I would like to send a personal “Thank You!” to all of those involved. Your support after the sale is one of the many reasons I highly recommend your product and company to others. We look forward to continuing to work with you.
Meet the new TSG Team
The Apex Instruments Technical Services Group is here to help you get the most out of your products. Our skilled staff is available to help provide training, support, and, troubleshoot your stack testing equipment. Terrance Odom Technical Services Group Managertodom@apexinst.com, (919) 346-5021 Has worked at Apex Instruments for 1 year 2 years of stack testing[…]
Apex Instruments is Recognized for 13 Years of Employee Safety
Fuquay-Varina—The N.C. Department of Labor recently recognized Apex Instruments as a participant in the Safety and Health Achievement Recognition Program (SHARP) for more than 10 consecutive years. The program recognizes companies for a commitment to the safety and health of their employees. Consultative Services Bureau Chief, Kevin O’Barr, presented company officials with a special[…]
New Manager for TSG – Terrance Odom
We are pleased to announce that our Technical Services Group has a new manager, Terrance Odom. Terrance has directed the TSG division since October 2018 and provides invaluable experience as a stack tester and environmental consultant. Terrance manages the operations involving our calibrations, quality control, and customer support. He is looking to refocus the goals[…]
Engineering the New Gas Chiller
Our engineers started with the goal of designing a gas conditioner to better suit the needs of stack testers. With this in mind they have developed a gas chiller with 3 key qualities: Light weight Durable Low maintenance Our new thermoelectric chiller comes with a built-in sample pump, three temperature controllers and a built-in[…]
XD-502 Consoles a Huge Hit in the UK
Our newest console, the XD-502, is making waves in the UK. After numerous exciting demonstrations with our UK distributor, several companies have decided to replace their older consoles with our XD-502’s. More than 30 consoles have been requested. Even though UK stack testing is for EN regulations (as opposed to US EPA), the stack testers[…]
Apex Gives Training in SGS Africa and Iceland Offices
Apex has a unique opportunity to become a stack testing leader in the East Africa region. We have reached out and developed relationships with key people in a country of influence in that area: Kenya. In late 2018, we met with Kenyan government officials and performed training sessions for 5 SGS Africa offices. Through our distributor[…]