Terms & Conditions

Prices and Terms

All prices are subject to change without notice. The price in effect upon receipt of order will apply (prices are protected by quotation expiration date). All prices are Ex Works Fuquay-Varina, North Carolina or point of origin. Terms of payment are Net 30 days with established credit, or by credit card (Visa /MasterCard /American Express) at time of order. International orders may require payment by irrevocable letter of credit or payment in advance by wire transfer. Credit terms are discretionary and Apex Instruments reserves the right to change the credit terms at any time. Invoices over 30
days past due are subject to 1.5% per month finance charge.

Shipments and Delivery

Unless otherwise instructed, shipments are scheduled in accordance with our quoted delivery lead-time and/or as soon as possible after receipt of order. Unless otherwise instructed, shipments will be a method of transportation that in our judgment is most satisfactory and cost effective. Unless directed to ship freight collect on the customer’s freight account number, freight charges are prepaid and added to the invoice. Apex Instruments, Inc. reserves the right to make partial shipments where delays beyond our control may delay order shipment.

The recipient is responsible for examination of order upon delivery to ensure that there are no visible signs of damaged, missing and/or incorrect pieces. In the event that there are missing, damaged or incorrect packages, please retain the item(s), indicate the problem on the delivery receipt and contact us within 48 hours of your delivery. A signed delivery receipt, without notations of missing, damaged or incorrect item(s) represents your acceptance of the complete order in
perfect condition. For any other problem with your order, please refer to our return policy.

Export Processing and Pricing

Prices do not include customs and duty charges, freight, insurance; export fees, bank wire transaction fees or additional handling fees.

Prepayment Sales

Apex Instruments, Inc. will work to ship prepay orders as quickly as possible after receipt of payment. Due to scheduling and production demands shipment from Apex Instruments may be delayed up to but no longer than 10 business days after receipt of payment.

Returned Items

A Return Merchandise Authorization (RMA) must be obtained from Apex Instruments before returning any goods. An RMA will only be issued for unused equipment returned in the same condition as shipped. When requesting return authorization, please advise reason for return, date of purchase, your P.O. number and our invoice number.

All returned material will be subject to an operation evaluation/inspection and the customer will be notified prior to final disposition. All returns must be shipped freight prepaid at the purchaser’s expense. Returned merchandise may be subject to a restocking fee of up to 25%.

Equipment manufactured to customer’s custom specifications and special-order nonstock items are not returnable.

Service Request

For warranty repairs, calibrations or technical support, please complete our Service RMA form (link located below). The service department will issue you a service request number for you to attach to your product when shipping back to Apex Instruments. All items must be shipped freight prepaid at the purchaser’s expense.

Submit your FMA Form

To start your RMA request, please pick the correct form below to fill out based on your needs.

For Returned Items, please fill out our RMA Form by clicking this link: RMA Form

For Service Requests, please fill out our Service RMA Form by clicking this link: Service RMA Form

Once your form is completed, a representative from Apex Instruments will reach out to you within 24 hours.