Vance Jones at Apex Instruments is the best customer service representative in the business.
We are impressed by your excellent service and wish that you will keep it always!
Wouldn't shop anywhere else!
Great turn around by Apex to get a “build to order” part to us in 24hrs. We greatly appreciate all your efforts. Probably will be placing another order in the near future to have a line in stock.
Thank you again. It has been a pleasure doing business with you.
We have utilized Apex Instruments for several years to supply us with quality testing equipment. We also have assisted several industries in the area, who perform their own testing, with training and have helped them to obtain Apex equipment for their in-plant usage.
I would like to report to you that the replacement probes are working better and we are hopeful they will continue to do so next winter as well.
Thank you for going the extra mile to really make sure we are 100% satisfied with the product.
Also, Jackson is by far the best person myself and the plant personal worked with for all of the trouble shooting needed.
Our new trailer was even better than we anticipated.
As you know, our technician went to change the traps at a remote location where we have two of your consoles running and found one of those consoles to have developed some serious problems.
Over the course of the next two days, you and others at Apex provided outstanding technical support and customer service enabling him to repair the console without having to return it thereby minimizing downtime.
I would like to send a personal “Thank You!” to all of those involved. Your support after the sale is one of the many reasons I highly recommend your product and company to others. We look forward to continuing to work with you.
End of Life Notification
End of Life Notification – Dry Gas Meter – Model: SK25EX 360 June 30th 2017 Equipment Affected: Mercury Sorbent Trap Samplers Models: XC-6000, XC-30B, STM-12B Dear Customer, As part of our on-going product lifecycle management process, the above systems will be affected by the introduction of our superior model SK25EX 100 Dry Gas Meter. The[…]
Apex Instruments Visits Santee Cooper Power Plant!
Two members of the Apex Team, Head of Engineering (Justin Mixon) and the Content Marketing Manager (Maksim Kovalev), visited the Santee Cooper Power Plant to perform field-tests on the new XC-170 Console prototype as well as get to know the Santee Cooper Stack Testing Team. The team was thrilled to get to know us and[…]
EPRI Tradeshow Success!
We had a great time at the 2017 EPRI Tradeshow in Dallas. Thank you for all of your interest and we enjoyed spending time with everyone that came to talk with us at our booth! If you have any follow-up questions, email us at firstname.lastname@example.org, fill out a contact form, or call one of us[…]
Apex receives grade A from ISO Certified Distributor!
Apex Instruments has a news update from our distributor from Thailand! “In accordance with the Quality Measurement System ISO 9001:2008, Sithiphorn Associates Co., Ltd. has evaluated its vendors/suppliers during October 1st, 2015 to September 30, 2016. Apex Instruments is the one company that has been rated with an “A” for excellent for the sections of quality,[…]
Field Product Modification Advisory
For more information on how to modify your product, click on this link to download the step-by-step PDF file. Purpose of Notification: Apex Instruments has been manufacturing source testing equipment since 1988. During this time, we have not become aware of any serious injuries from the use of our products or services. We are proud[…]
SFA-2590 Part Change Notice
The enhanced SFA-2590 has evolved in several positive significant way. Compared to the original, the enhanced model: Is 50% lighter making it easier to carry and handle. Will accept a Teflon (GF-2590T), Quartz Silica (GF-2590Q) or Borosilicate Micro-Fiber (GF-2590) filter. Has a reduced diameter which means less blockage of the stack by about 2 square[…]