Vance Jones at Apex Instruments was the best customer service representative in the business.
We are impressed by your excellent service and wish that you will keep it always!
Wouldn't shop anywhere else!
Great turn around by Apex to get a “build to order” part to us in 24hrs. We greatly appreciate all your efforts. Probably will be placing another order in the near future to have a line in stock.
Thank you again. It has been a pleasure doing business with you.
We have utilized Apex Instruments for several years to supply us with quality testing equipment. We also have assisted several industries in the area, who perform their own testing, with training and have helped them to obtain Apex equipment for their in-plant usage.
I would like to report to you that the replacement probes are working better and we are hopeful they will continue to do so next winter as well.
Thank you for going the extra mile to really make sure we are 100% satisfied with the product.
Also, Jackson is by far the best person myself and the plant personal worked with for all of the trouble shooting needed.
Our new trailer was even better than we anticipated.
As you know, our technician went to change the traps at a remote location where we have two of your consoles running and found one of those consoles to have developed some serious problems.
Over the course of the next two days, you and others at Apex provided outstanding technical support and customer service enabling him to repair the console without having to return it thereby minimizing downtime.
I would like to send a personal “Thank You!” to all of those involved. Your support after the sale is one of the many reasons I highly recommend your product and company to others. We look forward to continuing to work with you.
Hurricane Florence Update
Apex Instruments Hurricane Florence Update As Hurricane Florence makes its way towards North Carolina it is very likely that our business may be temporarily impacted by this large storm. We will make every effort to keep Apex Instruments open during our normal business hours however we may be affected by loss of power and potential[…]
2018 Walt Smith Summer Stacktesting Class
With a diverse group of enthusiastic students eager to learn about isokinetic stack testing methods, Walt Smith did it again and gave what may be his last performance as a maestro of the subject. The group was quick to learn and were eager to get started with the field test portion of the class. Afterwards,[…]
Apex Visits China and India to Meet with Distributors
Our International Business Development Manager, Mick Zulpo, recently traveled abroad to spend time with some of our international distributors as well as explore new relationships. Our first stop was Tianjin, China to evaluate a new potential distributor, Tianjin Favourite Technologies. Tianjin Favourite is a small company with a staff of experts who have 20 years[…]
Apex Instruments 2018 Roadtrip
Every two years or so Apex Instruments hits the road in an effort to visit as many of our customers throughout the United States as possible. This summer our President, Bill Howe, and our business development guru, Ben Rogers have traveled over 10,000 miles in our company van to show off our new products and[…]
Quality time with our Korean Distributor!
We love spending time with our international distributors and we like to take advantage of every opportunity to do so. All of our products that are distributed in South Korea have to pass government verification by a company called Korean Test Laboratory (KRL). Our Korean distributor, ENS Korea sponsored a trip for KTL to come[…]
Apex Instruments Provides Training to KBR
One of our newest members of the team, Terrance Odom, an experienced stack tester, held a personalized training course for government officials representing KBR. They covered methods 1-5 and 201A.